Patient intake from first tap to the chart in four minutes
Accessible digital intake, consent, and eligibility workflows replaced clipboards across a multi-clinic provider network.
The situation
Front-desk staff re-keyed paper histories and insurance cards while patients repeated information already held elsewhere in the health system.
The constraint
The flow had to work on older phones, preserve consent provenance, protect PHI, and deliver structured data into different EHR configurations.
The approach
We designed the program around operational continuity and evidence. Each release had to prove it was at least as safe and understandable as the process it replaced.
Reduced questions by appointment type and prior record context.
Validated accessibility and completion with patients and front-desk staff.
Introduced clinics in cohorts while measuring chart delivery and correction rates.
What shipped
- Mobile-first intake and consent
- Insurance and identity verification
- A monitored FHIR and HL7 delivery layer
The results
4 min
median intake
71%
less re-keying
38%
fewer no-shows
“The front desk starts the day helping patients instead of decoding forms.”
Representative Clinical Operations Director